Late returns and invoices
What happens if your loan is late, lost or damaged? Here you can find more information about how we handle late loans and invoices.
As a patron you are responsible for your loans until they are returned in our library system. If you are unable to return your loans at one of our libraries it can also be sent to us by post.
Please note that if you have returned the book in another library's (within Lund University) book drop box, the loan is not immediately registered as returned. Since we cannot check when a book has been left in a book drop box, we will go on the actual return date in our library system.
When the loan period is due you will receive an email. The reminding notice is an extra service, it is still up to you to keep track of the loan period and make sure that the loan is returned. You can check your loans and due dates by logging in to LUBcat.
The reminding notice is sent to the email that you have registered in LUBcat. It is your responsibility to make sure the information is updated and accurate.
Reminders are not sent by regular mail.
If the loan is not returned despite the reminding notice we will send you an invoice. It consists of the price of the item as well as a handling fee of 300 SEK per lost item. This handling fee covers the costs of the administration for the lost item.
If you have received an invoice and return the item, you only need to pay the handling fee. If you find the item after paying the invoice, please contact us. When the book is returned, we will refund the cost of the book. The handling fee however remains. The handling fee can be cancelled, if you show a medical certificate of illness and of not being able to return the item during the relevant time period.
If your library card has been blocked, this may be a result of your unpaid invoice. When you have paid the invoice or returned the book and paid the handling fee, the block will be removed.
You are always welcome to contact us if you are having problems with your loans!
Email: info [at] ub [dot] lu [dot] se